Privacy Policy

1. Who This Policy Covers

This policy explains how StructureFlow LLC ("we," "us," or "our") collects, uses, and protects personal information when you use StructureFlow at structureflow.finance.

StructureFlow is operated by StructureFlow LLC. It is a separate company from Structure Wealth Partners LLC, which is a state-registered investment advisor. This policy applies only to StructureFlow.

2. What Information We Collect

Identity information. When you register, we collect your name, date of birth, address, government-issued ID number, and (for businesses) information about the business and its beneficial owners.

Contact details. We collect your email address and phone number.

Financial information. We collect payment details, bank account information, and records of transfers you send or receive through StructureFlow.

Identity documents. We collect copies of passports, driver's licenses, or other documents you upload to verify your identity.

Device and usage data. We collect information about the device you use, your IP address, browser type, and how you interact with our website and any application.

Communications. We keep records of messages you send us, including support requests.

3. Why We Collect This Information

We collect and use your personal information for these purposes:

• Providing the service. To process your transfers and keep your account running.
• Verifying your identity. We are required by law to confirm who you are before we process financial transactions.
• Preventing fraud and financial crime. We use your information to detect and prevent fraud, money laundering, and other illegal activity.
• Meeting legal obligations. We are required to collect, verify, and retain certain information under financial-services law, including anti-money-laundering rules.
• Communicating with you. To send you receipts, alerts, and important notices about your account.
• Improving our service. To understand how people use StructureFlow and to fix problems.

4. Legal Basis for Processing

We process your personal information under these legal grounds:

• Legal obligation. Identity verification and transaction recordkeeping are required by applicable financial-services and anti-money-laundering law.
• Contract performance. We need your information to carry out the transfer you requested.
• Legitimate interests. We use certain data to detect fraud and improve security, where this does not override your rights.
• Your consent. Where required by law, we will ask for your consent before processing.

5. Who We Share Information With

We share your information only as described here. We do not sell your personal information.

• Identity verification partners. We use third-party providers to verify the identity documents you submit.
• Payment and infrastructure partners. We use third-party payment processors and financial infrastructure providers to move funds on your behalf.
• Service providers. Companies that help us operate, such as cloud hosting, customer support tools, and analytics services. These providers are bound by contract to protect your information.
• Regulators and law enforcement. We share information when required by law, court order, or regulatory demand.
• Other users of the same business account. If your employer or business has a StructureFlow account, authorized administrators of that account may see your transfer records.

We do not share your information for third-party marketing.

6. International Data Transfers

StructureFlow serves customers across multiple countries. Your personal information may be transferred to and processed in countries other than your own, including the United States. When we transfer data internationally, we take steps to protect it under agreements that meet the requirements of applicable law. If you are located in the EU or UK, we use appropriate safeguards such as Standard Contractual Clauses or the UK International Data Transfer Addendum, as required.

7. How Long We Keep Your Information

We keep your personal information for as long as your account is open and for a period afterward as required by law. Financial-services regulations require us to keep certain records — including identity documents and transaction records — for a minimum number of years even after you close your account. We delete or anonymize other information once it is no longer needed.

8. How We Protect Your Information

We use industry-standard security measures to protect your information, including encryption in transit and at rest, access controls, and regular security reviews. No system is completely secure. If you believe your account has been compromised, contact us immediately at flow@structureflow.finance.

9. Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate information.
• Delete your information, subject to our legal obligations to retain certain records.
• Object to certain types of processing.
• Receive a copy of your data in a portable format.

Customers in the EU or UK have these rights under the General Data Protection Regulation (GDPR) or UK GDPR and may also complain to their local data protection authority.

To exercise any of these rights, email us at flow@structureflow.finance. We will respond within the timeframe required by applicable law. Please note that some information must be retained regardless of your request, because the law requires us to keep it.

10. Cookies and Analytics

We use cookies and similar technologies to keep you logged in, prevent fraud, and understand how our website is used. You can control cookies through your browser settings, though disabling some cookies may affect how the service works. If applicable law requires a separate consent mechanism for cookies, we will provide one.

11. Children's Privacy

StructureFlow is not for people under the age of 18. We do not knowingly collect personal information from anyone under 18. If we discover that we have done so, we will delete that information promptly.

12. Changes to This Policy

We may update this policy from time to time. We will post the new version at structureflow.finance and notify you by email before material changes take effect. Your continued use of StructureFlow after the effective date means you accept the updated policy.

13. Contact

StructureFlow LLC
Email: flow@structureflow.finance
Website: structureflow.finance